The Importance of Patient Experience in Today’s Healthcare Market

MedCoShare office for rent in Houston

In today’s competitive healthcare market, patient experience has become a crucial factor in the success of medical practices. At MedCoShare, we understand the significance of providing exceptional patient care, which is why we are excited to announce the opening of our new location in Pearland, Texas.

Our state-of-the-art medical coworking spaces are designed to empower private practice doctors as they take on independence in their delivery of care and enhance patient experience, ultimately boosting patient satisfaction and retention. If you’re looking for a medical office rental space, our fully furnished facilities offer the perfect solution to elevate your practice.

By leasing with us, you can ensure your practice stands out in the healthcare landscape. Plus, for a limited time, get 2 months off rent when you sign up for a one year medical office lease! Read on to discover why prioritizing patient experience is essential for your practice’s growth and how MedCoShare can help you achieve it.

What is Patient Experience?

Patient experience is the culmination of the many interactions that patients have with the healthcare system. It includes many aspects of healthcare delivery such as timely appointments, quality facilities, access to information, and quality communication with patients’ providers. For example, providing a fully furnished office space with a clean, comfortable environment and access to adequate parking can make or break a patient’s experience. Our new MedCoShare office for rent in Houston, Texas (Pearland), offers innovative medical coworking spaces designed to improve patient experience, along with all the benefits that come from it including: 

  1. Increased revenue
  2. Better reputation 
  3. Increased patient retention

1. Improving Revenue

Good patient experience can significantly improve revenue for a medical practice, helping offset the costs of a medical office lease. For instance, enhancing scheduling processes by sending reminders and confirmations can improve patient experience and reduce costly no-shows.

According to a Harvard Business Review study, a five-point increase in overall hospital rating based on patient experience leads to an average 1% increase in profit margin. Additionally, Deloitte’s analysis reveals that hospitals with “excellent” HCAHPS patient ratings had a net margin of 4.7%, compared to 1.8% for those with “low” ratings.

These improvements in revenue accumulate quickly, so choosing a facility that will support your private practice goals to prioritize patient experience is crucial. Medical coworking spaces, like those provided by MedCoShare, offer services to enhance patient experience, such as clean and modern offices, vetted support staff, and efficient scheduling systems.

These resources can help improve patient satisfaction and retention, ultimately boosting revenue. Find out more about how MedCoShare can improve your practice’s quality and patient experience, and check out our newest shared office space in Houston, Texas at

2. Improving Reputation

Medical coworking spaces offer significant benefits, particularly in enhancing a practice’s reputation. According to CGM, 9 out of 10 patients conduct online research before making healthcare decisions, and providers with reviews of 3 stars or above are more likely to attract potential patients. Utilizing a medical office rental space that provides services to boost your practice’s reputation can be incredibly advantageous: at MedCoShare, we offer a full range of marketing services from search engine optimization and content creation to website design and email newsletters.

The digital experience of patients is of utmost importance: a  survey by Accenture notes that 50% of healthcare consumers mention just one bad digital experience can be enough to ruin their experience with a healthcare provider. Building a robust, good patient experience leads to a better reputation which not only increases patient engagement but also reduces the risk of malpractice lawsuits. The AHRQ reports that for each decline on a five-step scale from “very good” to “very poor,” the likelihood of a provider facing a malpractice suit rises by 21.7%.

Shared medical office spaces for rent, such as those offered by MedCoShare, enhance a practice’s reputation through several means: they provide great internal referral networks, allowing for better patient care coordination; they enable independent practices to offer more one-on-one care time with patients; their offices are clean and modern, creating a welcoming environment; they offer excellent marketing and communication services; and they allow practitioners to hire vetted support staff. These resources not only attract more patients but also safeguard against costly legal issues.

3. Improving Patient Retention

Independent practitioners can significantly improve patient retention by prioritizing patient experience as well. According to a LinkedIn post by Andre Wright, “Patients who have had positive experiences in your healthcare practice are less likely to switch to another provider.” This is crucial because retaining existing patients is more cost-effective than acquiring new ones, and when first opening a private practice, expenses for even just the medical office lease add up quickly.

It’s important to think long-term when first starting out and invest in a medical office rental space that supports your growing practice as you build patient networks. Additionally, a study from NIH shows that 56.7% of patients continue receiving healthcare from the same provider for over five years, meaning building solid relationships with patients can take private practitioners quite far.

By focusing on patient satisfaction and leveraging the benefits of shared office spaces, independent practitioners can ensure a steady and consistent revenue stream for the future. For more information on improving your practice’s quality and patient experience through shared medical suites for rent, visit MedCoShare.

In conclusion, a good patient experience can improve a medical practice in many ways. By creating a good patient experience, private practice doctors can expect to see increased revenue and profit-margins, improved reputation which can lure new patients into your practice, and improved patient retention which keeps said patients in your network. Looking for an innovative healthcare co-working community to join as you get started with opening a new practice; looking for affordable medical office leases or an office for rent in Houston? Find out how MedCoShare can help at


Date: May 15, 2024


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What Our Providers Have To Say...

Joining MedcoShare has been a true dream for a first time business owner like myself. Having the peace of mind of a consistent overhead month to month, while also having the freedom to sign up for as much or as little time as I need, has provided a wonderful combination of flexibility and simplicity.

- Andrew Gross, DC | Gross Sports Chiropractic

The facilities at MedCoShare are clean, professional, and what you would expect from a high-quality medical office. My patients agree, commenting frequently on how nice the office space is. I have had the opportunity to interact with many members of the MedCoShare team... They will do what they can to help your practice grow and minimize the headaches of leasing medical office space.

- Dr. Kavalek | Co-owner/Co-founder of Blue Ocean Health Direct Primary Care clinic

Overall, if you're a physician interested in starting or growing your practice, I highly recommend MedCoShare. They take care of the administrative tasks, offer flexibility in office hours, and have a supportive and responsive staff. They have truly been instrumental in my journey, and I'm confident they will be for you too.

- Dr. Michaela Mocanu, MD | Hypertension and Kidney Health LLC

We joined MedCoShare about a year ago and I can say with great confidence that's it's been a great experience for us so far. It's been exciting to enter the Philadelphia market. Patient feedback has been positive. There's an easy check-in process, wait times have been minimal to non-existent, and the lobby has a medspa type of vibe. We look forward to growing with MedCoShare.

- Nick Anziedo | Physician

The MedCoShare team has been very responsive and easy to work with when my schedule changes.  When my clients arrive, they feel safe, comfortable, and the aesthetics have an excellent image for my business.  I don't have to worry about maintaining the facilities and can focus on my equipment and patients.

- Marybell Rodriguez

Being a new small business owner in the midst of a pandemic, MedCoShare has been a blessing.  Where else could I start a business, build clients, and have a flexible membership with no long-term commitments for peace of mind during the uncertainty?!  If business speeds up or slows down then I can adjust my membership accordingly.

- Marybell Rodriguez